Return and Exchange Policy

At Softrix, we understand that sometimes a product may not meet your expectations. Please review our return and exchange policy below:

1. Eligibility for Return and Exchange

   • Returns and exchanges are available within 7 days of delivery.

   • The product must be unused, in its original condition, and with all packaging and tags intact.

2. How to Initiate a Return or Exchange

   • To request a return or exchange, contact our customer support team at support@softrix.co.in or +91 9998721637.

   • Provide your order details, reason for the return or exchange, and supporting images if applicable.

3. Processing of Returns and Exchanges

   • Upon approval, the return or exchange process will be initiated, and further instructions will be shared.

   • For exchanges, the replacement product will be shipped after we receive and inspect the returned item.

4. Return Shipping

   • Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect product.

5. Non-Eligible Items for Return or Exchange

   • Products that have been used, washed, damaged after delivery, or altered in any way are not eligible for returns or exchanges.

For any additional queries, feel free to contact us. We are here to help!