Cancellation and Refund Policy

At Softrix, we aim to provide a hassle-free shopping experience. Please review our cancellation and refund policy below:

1. Order Cancellation

   • You can cancel your order within 24 hours of placing it by contacting our customer support team at support@softrix.co.in or +91 9998721637.

   • Orders cannot be canceled once they have been shipped.

2. Refund Policy

   • Refunds are applicable only for orders that are canceled within the allowed cancellation period or for defective products that cannot be replaced.

   • If a refund is approved, the amount will be processed and credited back to your original method of payment within 7-10 working days.

3. Replacement for Defective Products

   • If you receive a defective product, please contact us within 48 hours of delivery with details and images of the defect.

   • Upon verification, we will arrange for a replacement. If a replacement is not possible, a refund will be provided.

4. Non-Refundable Items

   • Products that have been used, damaged after delivery, or tampered with are not eligible for refunds or replacements.

For any further assistance, feel free to reach out to us via email or phone. Your satisfaction is our priority!